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Quote: survey of distributed meeting effectiveness; validated against trouble tickets
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electronic meetings
Quotation Skeleton
we designed a survey to measure current levels … we emailed the survey to 8,500 employees [of Sun Microsystems] and received 1,782 responses for a 21% response ratio. … we validated our results … [e.g.,] by analyzing two years worth of trouble … we conducted a second study with external customers. … [p. 421] we emailed this survey to 5,216 customers … Google-1 Google-2
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Topic: electronic meetings (24 items)