Software development is all about deciding what to … [p. 66] subjective quality requirements vary across product design … Baseline design elements (such as brakes on a … (examples being cargo space, engine power, gas mileage). … We can often delight users by first reducing … the users to discover how to give them … All this makes it less and less meaningful … [p. 67] … Noriaki Kano identified the three subjective quality categories …
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