Quote: an automated trouble reporting system discouraged trouble-shooting conversations to identify the problem and its solution; ended up working around the system

Quotation Skeleton

The Trouble Ticketing System (TTS) is a large … [p. 40] Unlike a trouble-shooting conversation, in which two … check the frame?"), or decipher and interpret the … "), TTS translates conversations into a linear series … [p. 42] In the case of TTS workers soon … to contact co-workers and used TTS to provide … really did.   Google-1   Google-2

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Related Topics

Group: coordination system   (8 topics, 214 quotes)
Topic: bug tracking system (34 items)