QuoteRef: owenD_1986

Reference

Owen, D., "Answers first, then questions", pp. 361-375, in Norman, D.A., Draper, S.W. (ed.), User Centered System Design, Hillsdale, New Jersey, Lawrence Erlbaum Associates, 1986. Google

Subtopic: Quote: Did You Know--a system should provide potentially useful information even though it has not been requested; may be recognized when needed

Subtopic: Quote: a system should provide useful displacement activity when distraction is needed; e.g., games, mail, news, etc.

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