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QuoteRef: ackeMS_1990
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ThesaHelp:
ACM references a-e
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references a-b
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hypertext as a global database
Topic:
hypertext as external memory
Topic:
information retrieval by following links
Topic:
hierarchical structures in hypertext
Topic:
help in UserInterface
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change notification
Reference
Ackerman, M.S., Malone, T.W., "Answer Garden: a tool for growing organizational memory", Proceedings of the Conference on Office Information Systems, ACM SIGOIS, pp. 31-39, 1990. Google
32 ;;Quote: the Answer Garden improves an organization's memory by capturing answers to questions, and providing tools for their later retrieval
32 ;;Quote: Answer Garden uses a branching network of diagnostic questions written by experts; the leaves are questions that people have asked
32 ;;Quote: if users don't find a question in Answer Garden; they enter a new question that will be answered by an expert via automatic notification
ThesaHelp: ACM references a-e (259 items)
ThesaHelp: references a-b (396 items)
Topic: hypertext as a global database (28 items)
Topic: hypertext as external memory (24 items)
Topic: information retrieval by following links (23 items)
Topic: hierarchical structures in hypertext (19 items)
Topic: help in UserInterface (33 items)
Topic: change notification (19 items)