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Quote: usability experiments often fail to identify crucial problems with how a product is actually used
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Topic:
problems with usability testing
Quotation Skeleton
Although [Digital Equipment Corp.] maintain a usability lab, we have … of our efforts towards greater usability of our … We were finding too many cases where the … overlooked something crucial about the context in which … Google-1 Google-2
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Quote: in too many cases the usability experiment worked but the product didn't
Topic: problems with usability testing (16 items)