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QuoteRef: whitJ5_1989
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Topic:
problems with usability testing
Group:
testing and evaluating user interfaces
Reference
Whiteside, J. (Panel member), "The role of laboratory experiments in HCI: Help, hindrance, or ho-hum? (Panel) ", CHI'89 Proceedings, ACM, pp. 267, May 1989. Google
267 ;;Quote: usability experiments often fail to identify crucial problems with how a product is actually used
267+;;Quote: in too many cases the usability experiment worked but the product didn't
267 ;;Quote: usability labs create a distorting, artificial environment; no motivation, wrong social and work contexts, different temporal requirements
267 ;;Quote: DEC uses contextual or action research--action under uncertainty is the norm, can't postpone judgments, real situations
ThesaHelp: references t-z (309 items)
ThesaHelp: ACM references m-z (280 items)
Topic: problems with usability testing (16 items)
Group: testing and evaluating user interfaces (9 topics, 258 quotes)