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Quote: with a large user base, most field software failures are rediscoveries of previously reported problems
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In environments where many users run the same … previously reported problems [refs.], Our previous study showed … Rediscoveries are a serious concern to service organizations … in wasted service resources and delayed service of … Google-1 Google-2
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Quote: a rediscovery of a previously reported problem wastes service resources
Group: software maintenance (14 topics, 355 quotes)