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QuoteRef: jiroM5_2006
Topic:
task communication
Group:
testing and evaluating user interfaces
Topic:
voice and sound as a user interface
Topic:
meaning by language as a whole
Topic:
shared information for collaborative work
Topic:
comparing paper to electronic access to information
Reference
Jirotka, M., Luff, P., "Supporting requirements with video-based analysis", IEEE Software, May/June 2006, pp. 42-44. Google
42 ;;Quote: ethnography is the study of users in their own work environment; video helps capture tacit skills, tricks of the trade, and ways of communicating
43 ;;Quote: dealers can make deals every five seconds over the phone; propose prices and quantities using context, abbreviations, and jargon; through video analysis
43 ;;Quote: dealers could interleave multiple trades across trading floors; the meaning of a number depended on prior conversation; difficult for voice recognition
43 ;;Quote: paper tickets help coordinate the traders; finished deals, breaks in work flow, and volume
43 ;;Quote: traders were continuously aware of each others activities; encouraged monitoring; noise was important
Topic: task communication (49 items)
Group: testing and evaluating user interfaces (9 topics, 262 quotes)
Topic: voice and sound as a user interface (26 items)
Topic: meaning by language as a whole (26 items)
Topic: shared information for collaborative work (36 items)
Topic: comparing paper to electronic access to information (35 items)