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Quote: avoid surprises in business; 99% are negative
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One of our basic policies at ITT, which … [monthly] meetings, was: No surprises! Ninety-nine percent of all surprises in … the earlier we discovered and dealt with the … So, very early on, I demanded that all … no surprises. … [p. 95] [After someone buried trouble in a report] Managers were to put all their … report, and keep putting them in with "red … Google-1 Google-2
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Additional Titles
Quote: use a red flag page to report significant, unsolved problems
Topic: management (27 items)