17 ;;Quote: you cannot run a business, or anything else involving people, on a theory

93? ;;Quote: in business you start at the end of the book and do everything you must to reach it

94 ;;Quote: Geneen monitored subsidiary companies to solve problems and prevent them from happening again

94 ;;Quote: avoid surprises in business; 99% are negative

94+;;Quote: use a red flag page to report significant, unsolved problems

181 ;;Quote: the drudgery of the numbers will make you free

181+;;Quote: numbers in business are symbols, like words, with rich meanings from relationships to one another

182 ;;Quote: if based on unshakable facts, numbers act as a thermometer of a company's health

182+;;Quote: any significant variation between the budget and numbers is a signal for action

182+;;Quote: the key issue in business is finding out what is happening behind the numbers

185 ;;Quote: many companies do not take their numbers seriously enough; a task of the chief executive

185+;;Quote: numbers have an inherent quality to them; they can be accurate or fuzzy, precise or rounded off, detailed or averaged and vague