10 ;;Quote: a social machine occurs when people perform repeatable actions with repeatable results that can fail to meet standards

19 ;;Quote: organized activity is performed in terms of clearly understood, repeatable units; e.g., 3/4" flat-head, pipette, McDonald's

20 ;;Quote: every UNIT of a community has a well-known CRITERION for identifying REALIZATIONS of the UNIT

30 ;;Quote: an ACTION depends on its ORGANIZATIONAL and PERSONAL context; e.g., peeling potatoes at work differs from the same action at home

32 ;;Quote: every ACTION is driven by PERSONAL and ORGANIZATIONAL INTERESTS; make organized activity efficient by aligning INTERESTS

34 ;;Quote: the right answer may be incorrect; e.g., a random guess, took too long, not double checked

34+;;Quote: a stopped clock is always wrong even though the time is correct twice a day

36 ;;Quote: a person takes responsibility, not a machine; e.g., if a pipe bursts while folding paper, a person will do something about the emergency

37 ;;Quote: to assume RESPONSIBILITY is to take an ORGANIZATIONAL INTEREST in the ACTIONS performed by the ACTOR; must be a PERSON

57 ;;Quote: the greater the INTERESTS of an ORGANIZATION the sharper the boundaries

57+;;Quote: navigators distinguish open water and a harbor but not being in between the two; it does not matter

103 ;;Quote: every time you take on anything, it requires action within a finite interval of time; like spinning plates in a circus act

104 ;;Quote: Igo is a system for managing responsibilities, keeping a person coordinated with himself

104 ;;Quote: an Igo UNIT is a center; a virtual place for fulfilling one of your activity commitments

119 ;;Quote: the purpose of information is making decisions between possible actions

158 ;;Quote: coordination is the putting together of many ACTIONS into organized activities

158 ;;Quote: informal coordination is more efficient and flexible than formal coordination; more dependent on shared understandings

158 ;;Quote: coordination environments address formal coordination by rules

158+;;Quote: the Internet fails to help people institute and follow rules; could interconnect through flexible, world-wide, organized activities

164 ;;Quote: model a computer as a human organization which operates by strictly defined rules

173 ;;Quote: INFORMATION is relative to organized activity; information depends on the human organization that uses it