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QuoteRef: carrJM9_1988
topics >
all references >
ThesaHelp:
ACM references a-e
ThesaHelp:
references c-d
Group:
testing and evaluating user interfaces
Topic:
help in UserInterface
Topic:
computer as an intelligent agent
Topic:
examples of usability studies
Topic:
bugs
Topic:
error messages
Group:
psychology
Topic:
novice users and the UserInterface
Topic:
people better than computers
Topic:
training wheels for the user interface
Topic:
defensive programming
Reference
Carroll, J.M., Aaronson, A.P., "Learning by doing with simulated intelligent help", Communications of the ACM, 31, 9, September 1988, pp. 1064-1079. Google
1068 ;;Quote: SmartHelp simulated intelligent help with a person, but none of the participants voiced suspicions
1068 ;;Quote: simulated SmartHelp messages had to be generated on the fly since users were too creative and quick in generating errors and misconceptions
1072 ;;Quote: a computer user's situation and the user's construal of the situation change very rapidly; many errors, changing goals and system state
1072 ;;Quote: users tend to respond to errors and uncertainties with action; often defer error correction advice; results in a series of mistakes
ThesaHelp: ACM references a-e (259 items)
ThesaHelp: references c-d (337 items)
Group: testing and evaluating user interfaces (9 topics, 258 quotes)
Topic: help in UserInterface (33 items)
Topic: computer as an intelligent agent (49 items)
Topic: examples of usability studies (31 items)
Topic: bugs (65 items)
Topic: error messages (37 items)
Group: psychology (9 topics, 303 quotes)
Topic: novice users and the UserInterface (25 items)
Topic: people better than computers (35 items)
Topic: training wheels for the user interface (10 items)
Topic: defensive programming (22 items)