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QuoteRef: boreNS9_1988
topics >
all references >
ThesaHelp:
ACM references a-e
ThesaHelp:
references a-b
Topic:
semistructured messages for automated processing
Topic:
bug tracking system
Topic:
responses to electronic mail
Topic:
keyboard macros
Topic:
command language
Topic:
information filters
Topic:
problem of classifying information
Topic:
people better than computers
Topic:
help in UserInterface
Topic:
information retrieval by topic
Topic:
man-machine symbiosis
Reference
Borenstein, N.S., Thyberg, C.A., "Cooperative work in the Andrew Message System", Proceedings. Conference on computer-supported cooperative work , ACM SIGCHI & SIGOIS, September 1988, pp. 306-323. Google
309 ;;Quote: automatic filtering/routing of email is immensely valuable; especially for advisory and bug-handling organizations
309 ;;Quote: Andrew uses boilerplate message templates for rapid response to routine requests; access by keystroke or menu
309 ;;Quote: Andrew provides compound commands for user-level programs; very useful
311 ;;Quote: the bboard andrew.gripes is heavily subscribed and a free-for-all; not useful for the Andrew Support Group
311 ;;Quote: Andrew's Advisor system first tried automatic filing of messages by subject; 50% misclassification, too cluttered
312 ;;Quote: Andrew's Advisor system now sorts incoming mail by day; students process one day's messages and cross-post those they miss
312 ;;Quote: with human message sorting, Advisor can use fine-grained helpboxes that contain real requests; high-content and worth reading
ThesaHelp: ACM references a-e (259 items)
ThesaHelp: references a-b (396 items)
Topic: semistructured messages for automated processing (22 items)
Topic: bug tracking system (34 items)
Topic: responses to electronic mail (11 items)
Topic: keyboard macros (12 items)
Topic: command language (23 items)
Topic: information filters (22 items)
Topic: problem of classifying information (41 items)
Topic: people better than computers (35 items)
Topic: help in UserInterface (33 items)
Topic: information retrieval by topic (16 items)
Topic: man-machine symbiosis (46 items)