29 ;;Quote: decentralization works best for manufacturing businesses with distinct markets for distinct product lines

65 ;;Quote: business is the specific organ of growth, expansion, and change in an economy; it needs change

65 ;;Quote: many new products cost more than what they replace, e.g., the Xerox duplicator; so innovation is not price alone

77 ;;Quote: everyone has an answer to "What is our business?"; unless management provides an answer, employees will act on conflicting theories

78 ;;Quote: answering "What is our business?" is the first responsibility of top management

79 ;;Quote: the customer defines the business

81 ;;Quote: carpet manufacturers became successful when they made the mass builder their customer instead of the homeowner; part of cost of new home

81 ;;Quote: the manufacturer of branded consumer goods has two customers: the homeowner and the grocer

83 ;;Quote: there are no irrational customers; they behave rationally in terms of their own realities and situations

90 ;;Quote: market prediction must start with demographic analysis as the sturdiest and most reliable foundation

106 ;;Quote: market standing is essential; a marginal producer is unlikely to survive

106 ;;Quote: in a rapidly expanding market, the dominant supplier does better with competition

121 ;;Quote: management must anticipate the future, attempt to mold it, and to balance short- and long-range goals; people are not good at this

124 ;;Quote: strategic planning is necessary because people are not good at forecasting

127 ;;Quote: business should not plan beyond 20 years; statistics not applicable and present values are normally zero

127 ;;Quote: business planning should not predict the future; instead it should determine future possibilities and plan for each likelihood

128 ;;Quote: a plan shows where scarce resources, particularly key people, should be working

128+;;Quote: a plan only succeeds if it gets commitment by key people to work on specific tasks

139 ;;Quote: if a service cannot be run and managed by people who only try hard, it cannot be done at all

142 ;;Quote: the importance of a budget-based institution is measured by the size of its budget and its staff; not by efficiency or cost control

144 ;;Quote: a budget-based institution must try to please everyone since it can't be rejected by the majority of its constituency

169 ;;Quote: work is impersonal and objective while the purpose of play lies in the player

169 ;;Quote: society has become an employee society; 100 years ago must people worked by themselves or in very small groups (home-based)

173 ;;Quote: it is questionable that collective bargaining can survive; but workers still need a power base to restrain and control management

183 ;;Quote: machines work best if run at the same speed, the same rhythm, with a minimum of moving parts; people excel at coordination and work best if the entire human being is engaged

184 ;;Quote: an individual needs control over the speed, rhythm and attention span needed for work; needs diversity

187 ;;Quote: work has always been the means to satisfy one's need for belonging to a group and having meaningful relationships with others

188 ;;Quote: people can work together if they are not friends or even if they cordially dislike each other

208 ;;Quote: Gothic cathedrals and Japanese temples were build from standardized parts with custom made doors, windows, etc.

267 ;;Quote: Taylor in 1885 discovered that the job of shoveling sand was all wrong

307 ;;Quote: the purpose of an organization is to make the strengths of people productive and their weaknesses irrelevant; placement is important

408 ;;Quote: managing is work, but not full-time nor with continuous meetings and travel; should also have responsibility for a specific job

424 ;;Quote: an employer has no business with a man's personality; the contract calls for performance and not loyalty nor "attitudes"

480 ;;Quote: military officers personally confirm that orders are carried yet; distrust communications

783 ;;Quote: between 1856 and 1911 a new major invention surfaced every few months on the average; typewriters, autos, light bulbs, telephone, etc.